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PSTN switch-off: why cellular is the missing piece in the UK’s infrastructure reset

The PSTN switch-off may get all the headlines, but really, it’s just the most visible part of a much wider reset.

One that’s pulling copper out of the fabric of UK infrastructure — from lift lines to alarms to meters — while also collapsing 4,500 exchanges down to around 1,000.

On paper, it’s a move to a cleaner, all-IP future. In practice, that scale of change exposes resilience gaps and hidden dependencies that fibre alone can’t solve.

The PSTN switch-off isn’t just a line upgrade

By January 2027, every WLR-based service — from analogue lines to ISDN2 and ISDN30 — will be switched off.

But the impact goes far beyond voice. Copper lines have been in place for decades and are woven into the fabric of everyday infrastructure:

  • Lift emergency lines
  • Fire, intruder, and telecare alarms
  • Door entry and access control systems
  • Payment terminals in retail and hospitality
  • Legacy utility meters

Many businesses don’t even own these lines directly; they’re often buried in walls, tucked away in basements, risers, and cabinets, shared in buildings, or tied to landlords or forgotten contracts. That makes “like-for-like replacement” a messy and expensive task, not a neat technical upgrade.

The hidden exchange problem

The PSTN story usually stops at “move to fibre.” But the real driver is exchange rationalisation.

Copper needed a huge footprint — 4,500 exchanges across the UK — to carry signals. Fibre doesn’t. So Openreach is shrinking the estate down to ~1,000.

That’s efficient, but it breaks the old resilience models. RO2 topologies for Ethernet will have to be redesigned, and FTTP offers no built-in resilience at all.

Fibre may be more reliable than copper, but it’s not invincible. Roadworks, flooding, or power cuts can still take it out.

And crucially: in some cases, wires aren’t the best option to begin with.

Running fibre to a lift shaft, retrofitting it into an alarm panel, or trenching it to rural pumping stations or temporary sites often makes no sense. These are the use cases where cellular isn’t a fallback; it’s the smarter primary choice.

So the challenge isn’t only replacing copper endpoints. It’s ensuring resilience in a network that’s being rebuilt from the ground up.

Where cellular IoT connectivity fits: solution-fit answers to infrastructure gaps

This is where cellular IoT connectivity steps in. Not as a blunt replacement, but as a solution-fit set of tools that can handle the gaps in the UK’s infrastructure.

  • PSTN replacements (direct copper swaps):
    • Lift emergency lines: retrofitting fibre into lift shafts is impractical, expensive, and disruptive. Cellular can be installed at the control panel with minimal downtime.
    • Alarm systems (fire, intruder, telecare): many alarms are in legacy cabinets, basements, or remote parts of buildings. Cellular is cleaner, faster, and avoids ripping out walls for fibre runs.
    • Door entry / access control: lots of these systems still sit on analogue lines. Fibre doesn’t add any value, while cellular provides resilience and easier upgrades.
  • On-demand backup (the fibre resilience gap):

    • Cover fibre outages instantly with cellular failover, avoiding downtime in critical services.
  • Primary connectivity (better than fibre):
    • Traffic lights & roadside cabinets: fibre digs for each one would be absurdly costly; cellular already underpins many smart-city deployments.
    • Legacy utility meters: many older meters still rely on copper or dial-up connections. Running metres of fibre to each meter point is impractical; cellular (NB-IoT / LTE-M / Cat-1 bis) is the scalable choice.
    • Rural sites (farms, pumping stations, wind turbines, solar arrays): fibre may never reach, and even if it did, cellular offers quicker ROI.
  • Rapid deployment (temporary connections):

    • Construction sites, retail pop-ups, seasonal venues: places where copper was never the answer and fibre doesn’t fit the timescales. Cellular is already the de facto option here.

Beyond fixed lines: why cellular stands apart

Cellular IoT connectivity isn’t just a SIM card you pick up off the shelf. It’s business-grade infrastructure in its own right and a fully-fledged alternative to fixed lines — only faster to deploy, more resilient by design, and built for the flexibility businesses need during the PSTN reset.

With multi-network access it delivers resilience that fixed lines can’t match; with private APNs and static IPs it gives the control and security customers expect from enterprise services; and with automated failover it keeps critical systems running through outages.

Cellular, when done right, is centrally managed, remotely controlled, and instantly visible. That means:

  • Real-time diagnostics: spot outages or device failures before the customer does.
  • Remote provisioning: add, change, or deactivate SIMs without rolling a van.
  • Granular control: data caps, routing rules, content filtering, IP management, all from a portal.
  • Scalability: bring hundreds of endpoints online in minutes across multiple sites, without waiting on Openreach or digging fibre.

That’s a game-changer in the PSTN context.

When you’re replacing thousands of “hidden” copper endpoints (lifts, alarms, meters), the ability to see, control, and fix them remotely saves huge amounts of operational pain.

Most importantly: cellular IoT connectivity operates entirely outside the exchange footprint. So while fibre migrations grind on, cellular keeps businesses connected without disruption.

A reset and an opportunity

For many businesses, the PSTN switch-off looks like a problem: legacy lines disappearing, hidden inventory issues, resilience gaps.

For resellers, it’s an opportunity. An opening to step in as advisors, help customers navigate the messy realities, and move them toward solutions that don’t just replace copper, but make them more resilient, flexible, and future-ready.

Cellular IoT connectivity, applied in a solution-fit way, is the missing infrastructure piece that makes that possible.

Turn the switch-off into an upgrade

Copper lines are disappearing fast and fibre won’t cover every case. We'll help you use cellular IoT connectivity to protect your customers now and open new opportunities in the reset.
Neil Wilson
Neil Wilson
Product Marketing Consultant