Our privacy policy

Pangea Connected privacy policy

This notice explains what personal information Pangea Connected collects, why we collect it, what we do with it, who we share it with, how long we keep it, and the rights you have.  

It applies to people who visit our website, people at the organisations we work with as channel partners, people at our customer and supplier organisations, and anyone who contacts us.

We may update this notice from time to time. When we make significant changes we'll update the date at the end and, where appropriate, tell you directly.


1.0 Who we are

Pangea Connected Ltd is the data controller for the personal information described in this notice.

We're a cellular IoT connectivity provider that works through a network of channel partners.

Head office: Office 6 & 7, Millennium House, Eden Street, Kingston-upon-Thames, Surrey, KT1 1BL

Phone: 0800 470 4070

Email: contact@pangea-group.net  


2.0 What personal information we collect

Depending on your relationship with us, we may collect:

‍Contact and identity details: name, job role or function, work email address, work telephone number, and the organisation you represent.

‍Website and technical data: IP address, and information about the pages you access and when, collected through cookies and similar technologies (see Cookies below).

‍Communications: records of your correspondence with us and your communication preferences.

‍Partner and account data: where you're a contact at one of our channel partners, the role you hold in relation to our service (for example, network operations, billing, platform administration, or account management).


3.0 How we collect your information

We collect personal information in the following ways:

‍Directly from you: when you contact us, use our website, register for our mailing list, or deal with us as a partner, customer, or supplier.

‍From your organisation: where a colleague provides your details as the right contact for a particular purpose. For example, a partner's main contact may nominate colleagues as the network, billing, or platform contact.

‍Automatically: through cookies and similar technologies when you use our website.

Where we receive your details from someone else at your organisation, we'll make sure you can find out that we hold your information — communications you receive from us links to this notice — and you can contact us at any time to ask what we hold or to object.


4.0 How we use your information, and our lawful basis

Under the UK GDPR we must have a lawful basis for processing your personal information.

The basis we rely on depends on the purpose:

4.1 To provide our services and manage our relationship with your organisation: including account administration, service delivery, and operational communications.  

Lawful basis: performance of a contract, or legitimate interests in managing the relationship where the contract is with your organisation rather than you personally.

4.2 To send operational and service communications: service alerts, maintenance notices, network and platform changes, and billing and account notices.  

Lawful basis: legitimate interests (and, where relevant, contract) in keeping the right people informed about the service their organisation receives.

4.3 To send optional partner communications: sales and marketing enablement materials, product updates and news, resources, webinars, and surveys, sent to relevant partner contacts.  

Lawful basis: legitimate interests in communicating with our partners. You can unsubscribe from these at any time.

4.4 To send marketing to our general open mailing list: where you've asked to receive it.  

Lawful basis: consent, which you can withdraw at any time.

4.5 To meet legal and regulatory obligations: including tax, accounting, and responding to lawful requests.

Lawful basis: legal obligation.

4.6 To protect against fraud and manage risk: where necessary.  

Lawful basis: legitimate interests.

Where we rely on legitimate interests, we've considered whether our interests are overridden by your interests or rights, and we contact business representatives in their professional capacity. You can object to processing based on legitimate interests at any time (see Your rights).


5.0 Partner communications

If your organisation is one of our channel partners, we process business contact details for the people at your organisation who deal with us — typically name, work email address, telephone number where provided, and the person's role or function in relation to our service.

Partner communications fall into two kinds:

‍Service and account communications: service alerts, planned maintenance, network or platform changes affecting the service your organisation receives, billing and finance notices, and factual account-administration notices. These communications are part of providing our service and managing our relationship with your organisation. They are not marketing communications and are not controlled by your marketing preferences. We do not use service and account communications to promote products, events, offers, or other optional content.

‍Optional partner communications: sales and marketing enablement materials, product updates and news, resources, webinars, and surveys, sent to relevant partner contacts. You can unsubscribe from these at any time using the link in any such message or by contacting us. Unsubscribing from optional communications doesn't affect the operational and account communications above.

We process partner contact details on the basis of our legitimate interests — our interest in communicating effectively with our partners and keeping the right people informed about the service their organisation receives. We've assessed that this is necessary for that purpose and doesn't override the interests or rights of the individuals concerned, who are contacted in their professional capacity. We rely on this basis rather than consent; you can object, or unsubscribe from optional communications, at any time.

We keep partner contact details for as long as your organisation remains our partner, and remove or update them when the relationship ends or when you tell us a contact has changed.


6.0 Profiling and automated decisions

We don't make decisions about you based solely on automated processing that produce legal or similarly significant effects.


7.0 Who we share your information with

We don't sell your personal information, and we don't share it with third parties for their own marketing.

We share personal information with third-party service providers who process it on our behalf — for example, the platforms we use to run our CRM, email communications, and website. We disclose only what's necessary, and we have contracts requiring them to keep it secure and to use it only for the services they provide to us.

We may also disclose personal information where we're required to by law, for example in response to a court order or to prevent fraud or other crime.


8.0 International transfers

Some of our service providers may process personal information outside the UK. Where they do, we make sure appropriate safeguards are in place — such as the UK Government's adequacy regulations for the country concerned, or standard contractual protections like the International Data Transfer Agreement (or the EU Standard Contractual Clauses with the UK Addendum).
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9.0 How long we keep your information

We keep personal information only for as long as we need it for the purposes set out in this notice, or for as long as we're legally required to. In practice this means:

‍Partner and account contacts: for as long as your organisation remains our partner, updated as contacts change.

‍Mailing list and optional partner-communication contacts: until you unsubscribe, object, or ask us to stop using your information for that purpose. Where necessary, we may retain the minimum information required on a suppression record so that we can continue to respect your preference and do not add you back to marketing communications.

‍Records we're legally required to keep (for example, for tax): for the period set by the relevant law.


10.0 Your choices about marketing

How we handle marketing depends on your relationship with us.

If you're a website visitor or on our general mailing list, we send you marketing where you've asked to receive it, and you can change your preferences or unsubscribe at any time by contacting us or using the unsubscribe link in any message.

If you're a contact at one of our channel partners, we send partner communications as described under Partner communications above, on the basis of legitimate interest. Optional partner communications always carry an unsubscribe option, and you can opt out of them at any time. Unsubscribing or objecting to direct marketing does not stop factual service, billing, security, or account-administration messages that your organisation still needs to receive.

You can change your preferences at any time by contacting us at contact@pangea-group.net.


11.0 Cookies

Our website uses cookies and similar technologies. Essential cookies are needed for the site to work; non-essential cookies (such as analytics) are used only with your consent, which you can give or withdraw through our cookie banner. For full detail, see our cookie policy.


12.0 Your data protection rights

Under data protection law you have the right to:

‍Access: ask for copies of your personal information.

‍Rectification: ask us to correct information you think is inaccurate or incomplete.

‍Erasure: ask us to delete your personal information in certain circumstances.

‍Restriction: ask us to restrict processing in certain circumstances.

‍Objection: object to processing based on our legitimate interests. If you object to the use of your information for direct marketing, we will stop using it for that purpose. If you object to other processing based on legitimate interests, we will consider your objection in accordance with data protection law.

‍Portability: ask us to transfer the information you gave us to you or another organisation, in certain circumstances.

‍Find out where we got your information: where we didn't collect it directly from you.

You won't have to pay to exercise these rights. If you make a request, we have one month to respond. To make a request, contact us at contact@pangea-group.net.


13.0 Children

Our services and website are aimed at businesses, and we don't knowingly collect personal information about children. If you believe we hold information about a child, please contact us and we'll remove it.
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14.0 How to complain

‍If you have concerns about how we use your personal information, please contact us first at contact@pangea-group.net.

You can also complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

‍www.ico.org.uk   ·   Helpline: 0303 123 1113